UJET

SEPTEMBER 10, 2019

Mobile devices are used for media consumption, communication, and entertainment. With mobile becoming the centerpiece, it makes sense that customer support has adopted available channels and continues to modernize customer expectations. But customers may not want to use a self-service visual IVR.

Scripts 99

Scripts Entertainment Self service Accountability 99

UJET

AUGUST 6, 2019

When email became a support channel, it made explaining the problem much easier, but you didn’t know how long it would take for a response. Website chats improved the customer experience by speeding up the process of connecting with support and providing agents with the ability to send links, save conversations, and resolve issues faster.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

COPC

MAY 16, 2018

Instead, many customer experience teams make strategic decisions based on generalizations and assumptions while all too often latching on to the latest customer experience trend. Alternative channels of care include options such as interactive, social media and mobile care. Customer feedback.

Surveys 42

Surveys Journey mapping Customer centricity Entertainment 42