Beyond Philosophy
OCTOBER 5, 2017
In a webinar last Thursday, I revealed our seven strategic questions we developed over the past 15 years that can help you address your customers’ emotional needs. They include: What is the Customer Experience you are trying to deliver? Our first question helps you develop your Customer Experience program.
Beyond Philosophy
NOVEMBER 15, 2017
The real problem is that an organization does not put the customer at the center of everything they do. A company that creates a CX Team and undertakes customer research, journey mapping, and everything involved with improving CX without addressing their customer-centricity will fail because they tackle only the symptom, not the cause.
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Beyond Philosophy
SEPTEMBER 25, 2017
The idea is that when you know the steps your customers take in their interactions with you, you can design a better customer experience. The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years.
JustCall
MAY 14, 2020
Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. Thus tracing the journey map helps your agents to improve and provide a better experience.
JustCall
MAY 14, 2020
Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. Thus tracing the journey map helps your agents to improve and provide a better experience.
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