Beyond Philosophy

FEBRUARY 3, 2022

Journey mapping can be a tricky thing for organizations. Organizations often think that doing a journey map of their experience will be the answer to life, the universe, and everything. . If we think about why we do journey mapping, one of the big reasons is to alleviate blind spots within the team.

Journey mapping 195

Journey mapping Customer centricity Consulting Consulting 195

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

MAY 14, 2020

Customer acquisition has become more difficult than ever. But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Focusing on Customer Retention Strategies.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer acquisition has become more difficult than ever. But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Focusing on Customer Retention Strategies.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MARCH 6, 2023

What is Customer Journey Analytics? Customer journey analytics is the process of understanding how every customer interaction impacts a business. It often starts with a customer journey map. 10 Benefits of Customer Journey Analytics 1.

Analytics 52

Analytics Journey mapping Metrics Feedback 52