Customer emotions Exercises Personalization Scripts 
Fonolo
SEPTEMBER 30, 2022
While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. Something people don’t often think about is how much time and effort is spent managing customer emotions. Active listening. 20 Questions.
aircall
FEBRUARY 21, 2018
Even if repetitive tasks, infrequent breaks, and irrational customers are unavoidable job hazards, understanding why this line of work often leads to burnout is the first step toward creating a sustainable team environment. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them.
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aircall
FEBRUARY 21, 2018
Even if repetitive tasks, infrequent breaks, and irrational customers are unavoidable job hazards, understanding why this line of work often leads to burnout is the first step toward creating a sustainable team environment. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them.
aircall
FEBRUARY 21, 2018
Even if repetitive tasks, infrequent breaks, and irrational customers are unavoidable job hazards, understanding why this line of work often leads to burnout is the first step toward creating a sustainable team environment. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them.
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