Customer emotions, Customer Service, Employee engagement and Morale

6 Ways to Uplevel Your Contact Center in 2023

CSM Magazine

DECEMBER 15, 2022

Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Understand customers’ emotional loyalty.

Contact Center

Contact Center Customer emotions Quality management Morale

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

The last twelve months have been difficult for everyone working in customer service. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?

Analytics

Analytics Customer emotions Employee engagement Chatbots

Customer Contact Central

6 Ways to Uplevel Your Contact Center in 2023

The importance of emotional intelligence in the contact centre

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