How to Successfully Implement Customer Journey Analytics – Part 1
Pointillist
JULY 25, 2018
Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Operational Metrics: First Call Resolution (FCR). Call Support Center.
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