SharpenCX

OCTOBER 8, 2019

We’re digging into five categories of metrics Gartner identified in their Future of Customer Service Analytics Report as the customer experience KPIs to watch. Employee Engagement. Here, we step beyond employee engagement and look at this category as your agents’ holistic experience.

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

SharpenCX

OCTOBER 8, 2019

We’re digging into five categories of metrics Gartner identified in their Future of Customer Service Analytics Report as the customer experience KPIs to watch. Employee Engagement. Here, we step beyond employee engagement and look at this category as your agents’ holistic experience.

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52

delighted

APRIL 26, 2019

CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. It is most commonly measured every time one of your customers interacts with your customer service representatives. CSAT is typically measured through a one-question survey. Visitor intent.

Metrics 66

Metrics Customer Experience Surveys Employee engagement 66

delighted

APRIL 26, 2019

CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. It is most commonly measured every time one of your customers interacts with your customer service representatives. CSAT is typically measured through a one-question survey. Visitor intent.

Metrics 48

Metrics Customer Experience Surveys Employee engagement 48