Hello Customer

DECEMBER 16, 2020

It's tough to manage a customer service department. Your team is always fire-fighting, it’s difficult to keep morale high and it might be easy to think that your efforts go unnoticed by management. When executives don’t see the value of great customer service you’re seen as a cost, not as an opportunity.

Customer Service 76

Customer Service Morale Feedback Metrics 76

SharpenCX

OCTOBER 8, 2019

There’s a missing piece in the years of buildup and constant chatter about the importance of data and metrics down to every last customer service KPI, though. Your work isn’t over after you carefully harvest info from your customer and agent interactions. Employee Engagement. We’re here to help. Quality Operations.

Coaching 59

Coaching Average Handle Time Customer Experience Metrics 59

SharpenCX

OCTOBER 8, 2019

There’s a missing piece in the years of buildup and constant chatter about the importance of data and metrics down to every last customer service KPI, though. Your work isn’t over after you carefully harvest info from your customer and agent interactions. Employee Engagement. We’re here to help. Quality Operations.

Coaching 52

Coaching Average Handle Time Customer Experience Metrics 52

delighted

APRIL 26, 2019

The key is understanding what a customer is experiencing each time they interact with your brand, and how you can make that experience even better. What is a customer experience metric? Like everything else in your business, customer experience — often written as CX — can be improved most effectively when it can be measured.

Metrics 66

Metrics Customer Experience Surveys Employee engagement 66

delighted

APRIL 26, 2019

The key is understanding what a customer is experiencing each time they interact with your brand, and how you can make that experience even better. What is a customer experience metric? Like everything else in your business, customer experience — often written as CX — can be improved most effectively when it can be measured.

Metrics 48

Metrics Customer Experience Surveys Employee engagement 48

ProProfs Blog

JUNE 26, 2019

Quantitative survey questions are used to get quantifiable data on key evaluation metrics. Customer Effort Score. Customer Effort Score. Customer Effort Score (CES) is a powerful metric to measure the effort put in by customers when they complete a transaction with you.

Surveys 112

Surveys Feedback Education Employee engagement 112