Customer effort eBook Events First call resolution 
Pointillist
JULY 25, 2018
Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Operational Metrics: First Call Resolution (FCR). Thinking in Events.
Pointillist
JULY 25, 2018
How to Select Your Initial Customer Data Sources Whether you’re working with a consulting firm, agency or the vendor’s customer success team for implementation, it is important to understand and determine the customer data sources that you want integrated into the journey analytics platform in order to get the insights required.
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