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8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

mPath aims to provide AI-based technology to scientifically measure customers’ experiences even when they don’t describe it themselves. Detect Emerging Customer Experience Issues. Customer experience teams using traditional analytics methods often fail to detect small and emerging customer experience problems.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. Contact Center and CX Research and Reports.