Customer centricity Multichannel Self service Wireless 
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. self-service. connected customer journeys with 9 channels in most contact centers. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals.
Pointillist
OCTOBER 22, 2018
mPath aims to provide AI-based technology to scientifically measure customers’ experiences even when they don’t describe it themselves. Detect Emerging Customer Experience Issues. Customer experience teams using traditional analytics methods often fail to detect small and emerging customer experience problems.
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