SharpenCX

OCTOBER 15, 2023

Sharpen is investing in contact center AI where it makes the most impact on the metrics that matter—customer wait time, handle time, response time, agent productivity, and of course, agent satisfaction and performance. Well, you’ve likely got a frustrated or annoyed customer on your hands.

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

Hodusoft

OCTOBER 19, 2023

By providing self-service options like IVR (Interactive Voice Response) systems, automated chatbots, virtual assistants, and others for routine inquiries, customer’s routine queries can be resolved efficiently without agent intervention. without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

FEBRUARY 21, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. This reduces call volume spikes and substantially increases customer satisfaction! RPA is a form of artificial intelligence.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. This reduces call volume spikes and substantially increases customer satisfaction! RPA is a form of artificial intelligence.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52