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What’s New in Customer Service Trends for 2022?

Inbenta

Customers increasingly expect organizations to offer self-service support. This can be through FAQ pages, chatbots, or knowledge bases that help customers get what they want swiftly and reduce the burden on customer support teams. . Read our ebook: Customer service automation.

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14 Practical Examples of Automated Reply Messages (By Channel)

JivoChat

Customers expect quick replies. From marketing and sales questions to customer support requests, speedy issue resolution is of crucial importance to 82% to 90% of customers. With automated reply messages , businesses can stay in touch with customers—even if staff members are out of the office. Redeem a discount.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. So, what’s a customer-centric company to do?