Customer Care Journey mapping Metrics White Paper 
COPC
NOVEMBER 5, 2021
If agents undergo the proper training, they will help resolve customers’ inquiries more efficiently and effectively. Plus, they can potentially convert and retain their organization’s customers if they have a positive experience. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints.
SmartKarrot
DECEMBER 2, 2020
She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. One of her strong facets includes portraying employee experience (EX) as the sole driver behind loyalty, advocacy, and customer retention programs.
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