ShepHyken

JULY 15, 2016

For instance, say your organization relies on customer surveys and other conventional forms of customer feedback but has considered exploring other sources of customer feedback such as recorded calls in the contact center that can be analyzed to identify trends or sources of customer frustration that can be acted on.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

COPC

NOVEMBER 5, 2021

When hiring chat agents, different criteria take priority, such as language proficiency and multitasking abilities, as these agents work multiple chats and customer emails simultaneously. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints. Did you know COPC Inc.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. One of her strong facets includes portraying employee experience (EX) as the sole driver behind loyalty, advocacy, and customer retention programs.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17