Customer Care Inbound sales Multichannel outsourcing 
OctopusTech
SEPTEMBER 9, 2023
Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?
Callminer
OCTOBER 11, 2018
FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Osiris Parikh is a certified inbound sales professional and SEO strategist. Brian Dooley @Brian_Dooley.
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