ProProfs Blog

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Osiris Parikh is a certified inbound sales professional and SEO strategist. Brian Dooley @Brian_Dooley.

Call Center 561

Call Center Metrics Contact Center Wait times 561

OctopusTech

SEPTEMBER 9, 2023

Customers will get a consistent and seamless experience as in this setup their history and data will be shared across multiple channels by which they can easily switch between other channels without having to repeat their information.

Best practices 62

Best practices outsourcing Call Center virtual call center 62