Customer Care, Entertainment and Multichannel

Vcare Supports Retailers Through Their Most Successful Holiday Season

Vcaretec

JUNE 6, 2022

Clients met all of their customer care goals, even on the busiest shopping days of the year. It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold.

Multichannel

Multichannel Entertainment Customer Care Call Center

Three Questions To Ask Yourself To Understand What Customers Really Want

COPC

MAY 16, 2018

For instance, would customers rather be placed on hold for a live person, be placed in a call-back queue, or be transferred to an IVR system to self-service? For the purposes of this post, focus will be placed on consumer preferences between assisted and unassisted customer care interactions. Customer feedback.

Surveys

Surveys Journey mapping Customer centricity Entertainment

Customer Contact Central

Vcare Supports Retailers Through Their Most Successful Holiday Season

Three Questions To Ask Yourself To Understand What Customers Really Want

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