ShepHyken

DECEMBER 5, 2022

Do you care about something your customer cares about? If you expect loyalty from your customers, you must demonstrate loyalty toward them. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. Second, find shared values.

Customer Service 175

Customer Service Gamification Customer Support Customer centricity 175

Playvox

SEPTEMBER 2, 2022

The other interesting data point is that even while leaders of support centers are looking to bring agents back to a physical customer care center, they’ve also indicated a strong preference for staying remote themselves. But also try other tactics like gamification — for training or just for fun. That’s a dangerous disconnect.

Contact Center 70

Contact Center Management Gamification Surveys 70

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

FEBRUARY 22, 2023

8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care. Can remote work be managed?

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Vistio

APRIL 2, 2022

And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. And while I was with Hilton, I ran a large contact center for them in Tampa, Florida.

Contact Center 52

Contact Center Real estate Customer Service Self service 52