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When to Call a Contact Center Consultant…

CCNG

A consultant works with you to create requirements documents that assess priorities for both functional and non-functional requirements. A work from home expert can process the change and training needed for success. Understand technology Contact center technology seems to change every day.

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Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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The Best Posts From the Customer Support Community in 2015

Kayako

Where We Are Really At In Omni-Channel , by Martin Hill-Wilson. Martin tackles the issues of offering multi-channel support, but more importantly from the customer’s perspective. Martin addresses how businesses aren’t keeping up with these expectations and why it is ruining the customer’s experience.