Customer Care Customer retention First call resolution Inbound sales 
OctopusTech
MARCH 11, 2022
Inbound call center services can be defined as a call center that is mainly responsible for incoming calls of existing customers of a business. Prospective customers give voice calls that are attended by the customer care representatives.
Callminer
OCTOBER 22, 2019
Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. Understand the difference between inbound and outbound call center services. Inbound Sales. Order Taking.
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