Customer Care Customer emotions Employee engagement Webinar 
Beyond Philosophy
JULY 17, 2017
At Sprint, they tied their employee compensation system to reducing churn and the number of calls people made to customer care. They spent time showing customers how to use their phones in the store so they wouldn’t have to call with issues. Hesse didn’t talk about customer emotions.
COPC
APRIL 1, 2024
Related GenAI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology AI at the Heart of the Digital Customer Experience Transformation COPC Inc. The first is to enhance the customer experience, a goal most businesses share (88%). How can AI elevate your customer care operations to new heights of efficiency?
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