Customer advocacy, Employee engagement and Workshop

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Customer advocacy

Employee engagement

Workshop

Customer Experience Journeys: Map for Actionability

ClearAction

FEBRUARY 26, 2015

This post takes on the second key: Map for Actionability: In addition to sketching the customer experience as comprehensively and attractively as possible, make space for the "so what", to spur action across your company. Showing a laundry-list of touch-point mechanisms takes a lot of valuable space and is not actionable.

Journey mapping

Journey mapping Customer Experience Customer advocacy Best practices

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience

Customer Experience Journey mapping Consulting Consulting

Customer Contact Central

Customer Experience Journeys: Map for Actionability

Customer Experience Influencers You Must Follow – Part 2

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