SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

JUNE 24, 2022

Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Cultivate and promote customer advocacy through Net Promoter Score (NPS), Voice of the Customer (VOC), and product councils.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

ClearAction

FEBRUARY 26, 2015

This post takes on the second key: Map for Actionability: In addition to sketching the customer experience as comprehensively and attractively as possible, make space for the "so what", to spur action across your company. Showing a laundry-list of touch-point mechanisms takes a lot of valuable space and is not actionable.

Journey mapping 109

Journey mapping Customer Experience Customer advocacy Best practices 109

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

SmartKarrot

JANUARY 5, 2021

Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology. His 20-year-old experience gives him the ability to share expertise around a varied range of topics in the Customer Success domain. Ari Hoffman.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ClearAction

OCTOBER 10, 2017

Those tend to be situations that span multiple parts of the company, span multiple processes, and where there is no one that is holistically looking at a problem, that’s where our customer experience team steps in.” ” My commentary: A roadshow is a great way to build shared interpretations of customer insights.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Talkdesk

MAY 23, 2019

But as a complete outsider I thought, I am going to put my mind to thinking about writing about, and trying to help improve service from and thinking about it from our customer advocacy perspective but also from an employee advocacy perspective. So I’m like, living the dream man.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

ClearAction

JANUARY 20, 2020

Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. Only a percentage of your customer base completes a survey, and only a percentage are Detractors. .” 11) Establish Massive Systematic Improvement.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. Only a percentage of your customer base completes a survey, and only a percentage are Detractors. .” 11) Establish Massive Systematic Improvement.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90