CRM, Sales and Scripts - Customer Contact Central

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CRM

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Scripts

Real-Time Guidance Is Key to a Great Service Experience

DMG Consulting

AUGUST 10, 2023

Real-time guidance (RTG) solutions are designed to advise and guide agents in resolving and handling service inquiries or closing a sale or collection. Knowledge about the customer and their preferences can be retrieved and incorporated through integrations with a customer relationship management (CRM) solution or other servicing system.

Upselling

Upselling Scripts Average Handle Time Coaching

8 Simple Strategies to Warm Up Your Cold Calling Services

OctopusTech

JULY 18, 2022

Human connection is one of the most important aspects of B2B sales and marketing. For better sales calls, you can also choose three different mediums such as email, phone, or social media channels and make the entire process more fruitful. Research is one of the most important parts of better sales calls. Personalization.

Best practices

Best practices Call Center Sales Personalization

Webinars

Manual Call Reviews? There's a Better Way!

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Real-Time Guidance Is Key to a Great Service Experience

8 Simple Strategies to Warm Up Your Cold Calling Services

Webinars

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