NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

CSM Magazine

FEBRUARY 24, 2023

The Role of Technology in Enhancing Customer Support Strategies Technology has taken the business industry by storm and has changed the way it interacts with customers and has transformed customer support strategies. Personalization: Use customer data and previous interactions to personalize the customer experience across all channels.

Customer Service 52

Customer Service Multi-channel support Self service Chatbots 52

CSM Magazine

JANUARY 28, 2021

Slow or inadequate customer support systems are often to blame. Choosing the right CRM system makes a big difference. Choose a system that provides multi-channel support, i.e. queries from different channels like email, phone calls, text messaging, social media and live chat all feed into one system.

Multi-channel support 52

Multi-channel support outsourcing CRM Customer Support 52

Netomi

NOVEMBER 8, 2021

Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels and streamline customer support. Multi-channel. If you use the Hubspot CRM, the Service Hub is a great solution. Ticketing and automatic routing.

Chatbots 52

Chatbots Enterprise Self service CRM 52