Remove CRM Remove Inbound sales Remove Self service Remove Technical Support
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What is Inbound Calling & How to handle it?

JustCall

To manage these calls, it is essential to listen to the customer’s needs and preferences, provide information about the product or service, and try to close the sale. Technical support calls: These are calls from customers experiencing issues with a product or service. Provide choices for self-assistance.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.