CRM Customer retention Quality management Time management 
Playvox
JUNE 22, 2023
Investments in technology solutions, including those integrated with customer relationship management (CRM) software can help with this automation. Leverage technology to identify trends in the number of calls, peak times, holes in knowledge, and other key call center operational metrics.
NobelBiz
MARCH 23, 2022
How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? What is the average amount of time each step takes? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included.
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