CRM Customer emotions Interactive Voice Response Service level 
TechSee
FEBRUARY 2, 2022
They can leverage software to offer customers conveniences like Interactive Voice Response (IVR), mobile functionality, and a range of self-service tools. Emotion Analytics. Machine learning can be trained to recognize the embedded emotions in language and determine the customer’s mood.
Callminer
AUGUST 6, 2019
It needs to interact with other portions of your business. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Decide if you need interactive voice response (IVR). Be mindful of integrations.
Noble Systems
OCTOBER 21, 2020
Greeting them using a recorded message (often through an IVR). Choosing the best call routing path based on the information provided, time of day, call queue status, IVR selections, customer attributes, and a range of other factors. Manage team schedules to meet service level targets.
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