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Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

According to commercial real estate services firm JLL, the average price of office spaces across 53 major metropolitan areas is now $32.39 Rural vs Urban – States where the cost of office space is less expensive (think Iowa or New Mexico ) or a cost-effective offshore destination can reduce your real estate expenses.