Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett. Rod Butcher Follow @rodbutcher.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ClearAction

JANUARY 20, 2020

Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. Only a percentage of your customer base completes a survey, and only a percentage are Detractors. .” 18) Use CJM, UX, DX, CRM, etc. 11) Establish Massive Systematic Improvement.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

Use customer surveys to validate the workflow metrics tied to customer advocacy. 10) Close the Loop with Your Customer Base. Only a percentage of your customer base completes a survey, and only a percentage are Detractors. .” 18) Use CJM, UX, DX, CRM, etc. 11) Establish Massive Systematic Improvement.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

SmartKarrot

JANUARY 5, 2021

Internationally recognized as a Customer Experience Authority, Author, and Speaker, Don is supremely known for his contributions in the marketing and business competition domains. Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21