Remove Course Remove Sales Remove Telemarketing Remove virtual call center
article thumbnail

Working in a Call Center: The Definitive Guide

aircall

Leads the initial call center training program, and any additional courses. Telemarketer. Specialises in outbound calls. Contacts and targets potential customers for the sale of products and services. Working in a call center, whatever the role, requires a baseline of similar skills.

article thumbnail

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact centers often work using customized scripts for every customer interaction. What can a call center do?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact centers often work using customized scripts for every customer interaction. What can a call center do?

article thumbnail

5 Tips for Managing Remote Call Center Agents

NobelBiz

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Analyze the actions or objectives of your clients.

article thumbnail

Which Call Center Model is Right For You?

Global Response

Outbound Call Centers Conversely, outbound call centers—as the name suggests—handle outgoing communications to customers. This can be marketing and sales related, or it can be related to service and support. Blended Call Centers Blended call centers integrate both inbound and outbound services into one model.