Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
But this is the only study that, over the course of now in effect of a decade, provides a credible view of what it’s like to deal with a company when you have a problem. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. Power, etc. It goes both ways.
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