Course Customer Experience Gamification Schedule adherence 
Call Design
SEPTEMBER 21, 2021
Understanding that every agent is different, catering for their unique characteristics, behaviours, and preferred learning styles is vital to the training courses they do. Gamification changes the game in the agent training space. Customer satisfaction rate. Schedule adherence. Data Analytics. Average handle time.
Serenova
JUNE 5, 2020
That’s all bad news for call center agent productivity and customer experience. It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Gamification options can also promote a stronger feeling of community. Resources and Experience to Help. Forecasting.
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