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What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

APRIL 13, 2022

Every business forecast focuses on a particular outcome or call center metric. Here are the different types of business forecasting: General business forecasting. Market trends and external conditions such as climate, community, politics, populations, national income, etc., Demand forecasting.

Workload forecasts 52
Workload forecasts Advertising Call Center Sales 52
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The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 billion valuation by 2031.

Contact Center 55
Contact Center Workload forecasts Agent burnout Customer retention 55
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