Injixo

SEPTEMBER 17, 2020

Excel is still the tool of choice for many contact center planners when it comes to staff planning. It's often used to create workload forecasts and staff rosters, especially by small to medium-sized contact centers.

Workload forecasts 52

Workload forecasts Contact Center Marketing Management 52

Injixo

SEPTEMBER 17, 2020

Excel is still the tool of choice for many contact center planners when it comes to staff planning. It's often used to create workload forecasts and staff rosters, especially by small to medium-sized contact centers.

Workload forecasts 52

Workload forecasts Contact Center Marketing Management 52

Babelforce

APRIL 13, 2022

Here are the different types of business forecasting: General business forecasting. Market trends and external conditions such as climate, community, politics, populations, national income, etc., General business forecasting will read these future conditions and predict any potential changes affecting the business.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Pipkins

JANUARY 14, 2019

When it comes to purchasing a WFM software suite, making the right choice can be reason to celebrate due to the positive impact on not just your contact center operations, but your entire organization. Marketing of products that are based on superficial claims can be detrimental to your company’s success. About Pipkins.

Workload forecasts 40

Workload forecasts Contact Center Marketing Accountability 40

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 billion valuation by 2031.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55