Upstream Works

AUGUST 5, 2021

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. Rich Features Offer Personalized CX.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Businesses need to bolster their customer interaction and create a regular dialogue with customers. Updated Technology Solutions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

COPC

SEPTEMBER 3, 2019

Rather than just using the traditional assisted channels (such as person-to-person contact centres), Chinese consumers are willing to search for resolution via unassisted channels. The question of how to satisfy each customer’s needs with personalized and customized interactive self-service is a huge challenge.

industry standards 40

industry standards Enterprise Technology Self service 40