Remove Contact Center Remove Customer Experience Remove Schedule adherence Remove Workload forecasts
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Workforce Management for Call Centers: What You Need to Know

Playvox

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers? This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. WFM to the rescue.