Contact Center contact center workforce Customer Care Wait times 
BlueOcean
SEPTEMBER 30, 2019
Have you also noticed more customers calling or messaging with questions and concerns? Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Flexibility.
Interactions
JULY 7, 2022
The current labor shortage is a big problem, especially for contact centers. Without enough agents in a contact center, customers cannot get the help they need. In other words, customers shouldn’t feel like they are talking to a robot. Not to mention, revenue and brand loyalty drop fast. .
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