Contact Center contact center solutions Self service White Paper 
Cisco - Contact Center
NOVEMBER 24, 2020
Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead. He’s the VP and General Manager of Cisco’s Contact Center Business Unit. The ultimate goal?
NobelBiz
FEBRUARY 13, 2024
This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?
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VocalCom
JUNE 18, 2020
Before the pandemic even started to disrupt business, the contact center industry was already widely migrating to Cloud. Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019.
VocalCom
JULY 2, 2020
The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.
VocalCom
JUNE 24, 2020
The use of emerging technologies such as automation and AI to manage customer experience will be key to improve significantly contact centers’ efficiency and reduce costs. In parallel, automation and AI are transforming the processes of contact centers themselves. Want to know more about the evolution of contact centers
Cisco - Contact Center
DECEMBER 17, 2020
The All-New Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences. And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. End-to-End Customer Experience Management.
Serenova
DECEMBER 13, 2019
Because of improved self-service, customers often resort to calling the contact center only when they have complicated issues or have been frustrated by other channels. For example, embed your contact center solution in the agent’s CRM interface so they have access to customer and interaction history in one place.
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