article thumbnail

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Verint

Achor’s presentation is just one highlight from an action-packed week that will include pre-conference workshops focused on key solution areas, along with user groups, networking opportunities, and a broad range of informative breakout sessions.

article thumbnail

Call Center Workforce Management

NobelBiz

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. But over time, as the world opens up, are you going to be able to retain that person? And the same is here.

article thumbnail

Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.