Enterprise Contact Center Solutions: A Game Changer
NobelBiz
APRIL 2, 2024
The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.
NobelBiz
APRIL 2, 2024
The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.
Playvox
JANUARY 11, 2024
The key functions of contact center workforce management are: Long-term capacity planning Interaction volume forecasting Staff scheduling Intraday management Historically call center managers maintained spreadsheets for agent forecasting and scheduling. But getting to this nirvana is no picnic.
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Playvox
JANUARY 25, 2024
Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX. Contact centers that do so reap the following benefits: 1.
UJET
JULY 7, 2020
The days of on-premises support systems and locally-based customer support agents is over. Cloud-based customer service platforms have significantly helped companies rapidly transition their workforce without compromising the reliability to serve their customers. Real-time Customer Support Management.
UJET
JULY 7, 2020
The days of on-premises support systems and locally-based customer support agents is over. Cloud-based customer service platforms have significantly helped companies rapidly transition their workforce without compromising the reliability to serve their customers. Real-time Customer Support Management.
Playvox
APRIL 19, 2022
In the dynamic world of customer support and service, capacity planning, or the process of long-term forecasting and planning for staffing needs, can’t be static. I recently spoke at the Society of Workforce Planning Professionals (SWPP) conference in Nashville, Tenn. Our world is dynamic. Business is dynamic.
Hodusoft
NOVEMBER 29, 2022
This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. 10 top contact center software for business success Now the question comes “why top 10 contact center software?” RingCentral.
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