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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Want to know more about the evolution of contact centers ?

Brand ambassadors 62
Brand ambassadors Contact Center contact center workforce contact center solutions 62
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Count to 5 for perfect multi-channel forecasting

teleopti

NOVEMBER 27, 2018

Planners and forecasters simply tap into the powerful integration capabilities of automated WFM solutions to gather accurate data from diary and CRM applications in real-time and pinpoint these special events easily and quickly. Download our white paper Tips and techniques for accurate effective forecasting.

Average Handle Time 48
Average Handle Time contact center workforce Contact Center CRM 48
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