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Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Quality Management. The Noble Workforce Optimization Suite. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Call Recording.

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Top 10 Contact Center Software for 2022-2023

Hodusoft

French contact center and VoIP solution provider, Odigo offers cloud-based omnichannel Contact Center as a Service (CCaaS). To summarize If you’re looking for a robust solution for your contact center, you can consider any of these 10 best contact center workforce software.