contact center solutions, Morale and Workload forecasts

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

As a practice, workforce management can improve multiple contact center KPIs, including the challenges listed above. These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor.

Call Center

Call Center Schedule adherence call center workforce Management

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

If your forecasting solution is inaccurately calculating the staffing you need, the result could be being overstaffed, which is very costly to an organization. People sitting around and not being productive is bad for morale and customer experience. How Does This Impact Omnichannel Forecasting? Complaints 2.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Customer Contact Central

Workforce Management for Call Centers: What You Need to Know

The Importance of Accurate Forecasting for Omnichannel Volume

Webinars

Stay Connected