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Customer Service Gone Bad: Mistakes Your Contact Center Might Be Making Right Now

Serenova

According to a survey of 3,000 consumers by Vanson Bourne for Serenova , customer experience can make or break your reputation with new and prospective customers. Ninety-four percent of people surveyed say their service interactions impact their decision to stay with a company or switch to a competitor.

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Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

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article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

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Business Metrics Transparency for Better Customer Experience

8x8

Other companies provide research and analysis based on a plethora of collected data points, from surveys and data collection, social media, consultancy and benchmark studies.

Metrics 48
article thumbnail

Business Metrics Transparency for Better Customer Experience

8x8

Other companies provide research and analysis based on a plethora of collected data points, from surveys and data collection, social media, consultancy and benchmark studies.

Metrics 48
article thumbnail

Business Metrics Transparency for Better Customer Experience

8x8

Other companies provide research and analysis based on a plethora of collected data points, from surveys and data collection, social media, consultancy and benchmark studies.

Metrics 48