Customer Service Gone Bad: Mistakes Your Contact Center Might Be Making Right Now
Serenova
DECEMBER 13, 2019
According to a survey of 3,000 consumers by Vanson Bourne for Serenova , customer experience can make or break your reputation with new and prospective customers. Ninety-four percent of people surveyed say their service interactions impact their decision to stay with a company or switch to a competitor.
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