Enghouse Interactive

SEPTEMBER 1, 2020

In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. This blog will continue that exploration with some insight into some of the benefits we’ve seen in organizations that have implemented Self-Service.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Enghouse Interactive

JULY 19, 2019

Resource Allocations: IT teams can be more effectively deployed to areas that contribute to building the business, their focus shifted to enhancing the customer experience and improving service levels versus running the contact center infrastructure. 3 – Challenges that arise when moving to Cloud?

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Serenova

NOVEMBER 26, 2019

With every service channel you open, you’re offering more convenience and choice. But your customers will expect all options to reflect your best service levels and efficiency. Fact: Most Companies Struggle with Omnichannel Customer Service. Those experiences stand out for customers and lower their opinion of a company.

Customer Service 69

Customer Service Chatbots Contact Center Surveys 69

NobelBiz

OCTOBER 17, 2023

Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Without this data, they might either overstaff, leading to increased costs, or understaff, leading to reduced service levels.

Call Center 59

Call Center Management Contact Center Analytics 59