Playvox

FEBRUARY 2, 2022

When you hire and onboard agents and managers with intention and care, you increase your chances of creating a positive and empowering culture. But to seal the deal you need to implement the right processes enabled by technologies, such as quality monitoring, training, and gamification. ENJOYING THIS ARTICLE?

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Enghouse Interactive

FEBRUARY 9, 2021

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Do It Now to transform your contact center from a cost-center into a powerful revenue generator. Throughout the course of this blog series, we’ve explored how successful companies think differently.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Playvox

MAY 2, 2023

The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience. Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level. The first step is, of course, communication with your team.

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Playvox

OCTOBER 12, 2022

Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Regular one-on-one meetings with remote agents can help assess motivation levels and allow managers to quickly course-correct as needed. Gamification in remote workforce training is proven to be effective.

Best practices 76

Best practices Contact Center Management contact center solutions 76