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An Introduction to the Virtual Call Center

Noble Systems

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Choosing the best virtual contact center platform for your needs.

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Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Yet Dave was able to leverage the Noble Contact Center solution to transition his agents to 100% WFH within a week! We are all learning as we go.