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What Is Unified Customer Experience Management (CXM)?

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And it continued to be that way even we have begun our onboarding process… ” Eric Sims is the CEO & Founder of Leading Edge Connections, a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

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Virtual contact center software. Virtual call center software allows geographically dispersed call center agents to manage customer interactions remotely. Customer Journey Map (CJM). Business process outsourcing.

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